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CUSTOMER PORTAL & SUPPORT |
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Digital
Providers prides itself on providing clients with world-class customer
support. Please review the following ways to contact us based on
your support needs.
Open a ticket, Tickets are answered in 12 hours or less. For non-urgent support needs, this is the best way to get in touch with us. It will allow us to keep track of your issue as it unfolds. Open a ticket over the web or by emailing support@digitalproviders.net Call us during normal business hours, you can call our offices at 646.375.4709. If it is after business hours, you can try contacting your account manager directly. In cases where we cannot immediately solve your problem, we will open a ticket on your behalf.
If you believe something to be seriously wrong, and it is after business hours, you may page the on-duty engineer. Please do not abuse this feature. Pages are generally responded to within 5 minutes. Please email: page@digitalproviders.net |
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